TokRepost Support
We’ll help you get back on track.
You can write to us at any time. To help us understand the problem quickly, include your device, app version, and the steps that led to the issue.
Start here
Quick fixes for common issues
These simple checks resolve many TokRepost problems without waiting for a reply.
A link will not load
Make sure the post is public, copy the full link again, and retry on a stable internet connection.
A video will not save
Check that TokRepost has Photos access and that your device has enough available storage.
The app is not responding
Close and reopen TokRepost, restart your device, and install the latest app version available to you.
You see an error message
Take a screenshot of the full message and note what you tapped immediately before it appeared.
Help us help you
What to include in your request
A few specific details let our team investigate more efficiently.
- Describe the issue Tell us what you expected to happen and what happened instead.
- Add your device details Include your iPhone or iPad model, iOS version, and TokRepost app version.
- Show the steps List the actions that reproduce the issue and attach a screenshot or short screen recording if possible.
- Include the relevant link If the issue involves a post, include its public link so we can test it.
Frequently asked questions
Before you contact us
Why does a particular link fail while others work?
The post may be private, unavailable, region-restricted, or formatted differently by the source service. Confirm that it opens normally in your browser, then copy the full public link again.
What should my screenshot show?
Capture the full error message and the screen where it appears. You can crop or cover any personal information before attaching it.
How soon will I receive a reply?
Our support inbox accepts messages at any time. We review requests and respond as soon as possible; complex issues may require additional investigation.
What if I do not see the reply?
Check your spam or junk folder. If needed, reply to your original message so the complete issue history stays in one email thread.
Still need help?
Contact the TokRepost team
Email help@inismobile.com. We’ll do our best to help resolve your issue.
Email Support