Here when you need us
Let’s get NumberTrack working smoothly.
Start with the common fixes below. If the problem continues, email us with your device and app details so we can investigate more efficiently.
Start here
Quick fixes for common issues
These simple checks resolve many problems without waiting for a reply.
A lookup will not complete
Check your internet connection, confirm the full number and country code, then close and reopen the app before trying again.
Contacts are unavailable
Open your device Settings, find NumberTrack, and confirm that Contacts access is enabled if you want to use contact-related features.
The app is not responding
Force close NumberTrack, restart your device, and install the latest app version available from the App Store.
A result looks unexpected
Double-check the entered number and region. If the result still seems incorrect, send us a description without including sensitive personal data.
Help us help you
What to include in your request
A few specific details can help our support team understand and reproduce the issue.
- Describe what happened Tell us what you expected to happen, what happened instead, and any error message you saw.
- Add your device details Include your iPhone or iPad model, iOS version, and NumberTrack app version.
- List the steps Explain what you tapped before the problem appeared and whether it happens every time.
- Attach a helpful screenshot Include a screenshot or short screen recording when possible, after hiding any personal information.
Frequently asked questions
Before you contact us
Why can’t NumberTrack complete a lookup?
A weak connection, an incomplete number, an incorrect country code, or a temporary service issue can interrupt a lookup. Confirm the number format and retry on a stable connection.
Why does NumberTrack ask for device permissions?
Some features may need permission to work with data on your device. You can review or change NumberTrack permissions at any time in your device Settings.
How soon will I receive a reply?
Our support inbox accepts messages 24 hours a day. We review requests and respond as soon as possible; more complex issues may require additional investigation.
What if I do not see the reply?
Check your spam or junk folder. If needed, reply to your original message so the full issue history remains in one email thread.
Still need help?
Talk to the NumberTrack team.
We’ll do our best to help you resolve the issue.